FAQ
Answers to common implementation and operations questions.
If you are evaluating Web2Dial for production, these are the most frequently asked points from support, sales, and dispatch teams.
Does Web2Dial provide internet calling or IVR?
No. Web2Dial is not an IVR or VoIP carrier. Calls are executed from your paired Android device, and Web2Dial acts as the workflow control layer.
Do I need the Android app for call execution?
Yes. The Android app is required because telephony actions happen through the paired device while the web app provides control and tracking.
Can I use Web2Dial for inbound and outbound workflows?
Yes. Teams use it for inbound response, callback management, outbound follow-ups, renewal reminders, and collections operations.
How long is call history retained in operational views?
Recent history can be kept scoped for practical operations. For example, workflows can retain the latest 15 days for speed and relevance.
Is there a free trial?
Yes. You can start from the register flow and evaluate core features during your trial window.
How do we contact support?
Use the contact form page or email web2dial.in@gmail.com with your organization name and use case details.