Privacy Policy

This Privacy Policy explains how Web2Dial collects, uses, stores, and protects your information when you visit our website, request a demo, use the Chrome extension, or use related Web2Dial services.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, phone number, email address, company name, and team details provided by you.
• Account Information: Login and profile details used to access Web2Dial services.
• Usage Information: Basic technical and usage events required for product operation, troubleshooting, and improvement.
• Communication Data: Information shared through support requests, demo requests, and WhatsApp or email conversations.
• Device and Browser Data: Browser type, operating system, approximate geolocation, and connection details.

2. How We Use Information

• To provide, maintain, and improve Web2Dial services and onboarding support.
• To contact you for demo scheduling, service updates, and support communication.
• To monitor service performance, diagnose technical issues, and prevent misuse.
• To understand adoption trends and optimize product workflows.
• To comply with legal and regulatory obligations.

3. Legal Basis and Consent

Where required, we process personal data based on consent, performance of a contract, legitimate business interests, and compliance requirements. By submitting forms and using our services, you consent to processing as described in this policy.

4. Data Sharing and Disclosure

We do not sell personal information. We may share information with:

• Authorized service providers supporting hosting, analytics, communication, or operations.
• Law enforcement or regulators when required by applicable law.
• Business stakeholders in case of merger, acquisition, or restructuring, subject to confidentiality safeguards.

5. Data Retention

We retain information only as long as needed for service delivery, support, compliance, and legitimate business purposes. Retention periods may vary depending on data category and legal requirements.

6. Data Security

Web2Dial implements reasonable technical and organizational security controls to protect data against unauthorized access, loss, misuse, and disclosure. No method of transmission or storage is 100% secure, but we continuously improve our safeguards.

7. Cookies and Tracking

We may use cookies and similar technologies for session continuity, analytics, and user experience optimization. You can manage cookies through browser settings.

8. Your Rights

Subject to applicable law, you may request to:

• Access or correct your personal data.
• Delete personal data, subject to legal and operational constraints.
• Withdraw consent where processing relies on consent.
• Raise concerns about data handling practices.

9. Third-Party Services

Web2Dial may link to third-party websites, tools, or platforms. Their privacy practices are governed by their own policies, and we encourage you to review them independently.

10. Children’s Privacy

Web2Dial services are intended for business users and are not directed to children. We do not knowingly collect personal data from children.

11. Policy Updates

We may update this policy periodically. The revised version becomes effective when published on this page with an updated date.

12. Contact

For privacy-related requests or questions, contact us at web2dial.in@gmail.com.